This position isn’t currently available, but if you think you are suitable, please feel free to apply 🙂

Are you an experienced Senior Administrator who can hit the ground running, deliver immediate results, and maintain a positive, can-do attitude no matter the challenge? If so, we want you on our team!

At Tradie Support Services, we’re seeking a Senior Administrator & Client Success Manager who combines administrative excellence with proven project management and relationship-building skills. In this dual-focused role, you’ll oversee day-to-day administration, reception, and job scheduling for 3 to 8 clients, ensuring their success through proactive support and seamless execution. You’ll also be responsible for building strong connections among our clients, their clients, and suppliers, making sure every project runs smoothly from start to finish.

We’re a growing company driven by family values, ambitious goals, and a supportive culture—complete with the occasional donut day! If you work hard and consistently produce results, within 6 to 12 months, you’ll have the opportunity to lead a team and manage a broader group of clients as a Team Leader. We love people who do what it takes to get the job done and help us achieve our mission to empower businesses to succeed.

If you’re a self-starter who thrives under pressure, loves a challenge, and is ready to own this role from day one, we’d love to hear from you.
Apply now and take the next big step in your career!

Our mission is to empower businesses to succeed, and we’re looking for a self-starter who can take ownership of key administrative responsibilities, ensuring our clients and team experience seamless support.

About You 
You’ll be a positive team player, with a can-do attitude, focused on doing whatever it takes to get the job done, and responsible for ensuring all tasks for our clients are completed in a timely, accurate and professional manner. 

As a Senior Client Coordinator & Administration Specialist, you’ll be responsible for critical processes, client and staff onboarding, and maintaining system efficiency. With a focus on delivering results, this role is perfect for someone who thrives in a fast-paced, evolving environment.

You’ll be able to build rapport with clients, always deliver above and beyond their expectations, have an amazing phone manner and know business operations and administration like the back of your hand. 

Key Responsibilities

• Personal Assistant & Admin Support: Partner with clients to provide end-to-end administrative support.
• Client Relationship Management: Build, nurture, and sustain strong client relationships.
• Seamless Client Onboarding: Coordinate and oversee the onboarding of new clients, introducing them to our systems and processes while ensuring a smooth handoff to the admin team.
• Operations Management: Oversee job scheduling, data entry of purchase orders, quote and invoice processing, and follow-ups.
• Process Optimization: Follow, refine, and create business checklists and procedures.
• Communication Excellence: Manage reception services, including inbound and outbound calls.

What We’re Looking For

• A seasoned admin professional with proven experience delivering results in dynamic environments.
• Expertise in client onboarding, job scheduling, and administrative processes.
• A BRILLIANT phone manner and the ability to maintain composure under pressure.
• Exceptional attention to detail, organizational skills, and multi-tasking abilities.
• Advanced proficiency in Microsoft Office (Word, Excel, Outlook) and the ability to quickly learn new systems.
• A proactive, solutions-driven mindset with a knack for adapting to change.

Bonus Skills

• Experience with ServiceM8, SimPro, or similar job management software.
• Proven track record in writing business systems, procedures, and checklists.
• Background in job scheduling or diary management.

If this sounds like you, and you’d like to join a team that makes you feel valued and a part of the family, then you need to send us your resume. 

Job Types: Full Time | 38 hours a week (9am to 5pm).

Annual Salary: $55,000.00 – $70,000.00 + super

Please note: There will be a training period at the commencement of this job, and these hours will be paid at a reduced rate and this position might commence on a casual basis with the expected working hours to be between 24-38 per week, with the opportunity of becoming permanent for the right candidates.