Help Desk & SaaS Administration Assistant 

This job might suit a university student or someone looking for school hours. 

Do you have Help Desk or Call Centre experience?

Do you thrive in a fast, ever-changing environment, where multi-tasking & attention to detail is required? 

Do you perform well under pressure, while still delivering a high level of care and customer service? 

Do you know what it takes to implement & support software? 

We are looking for a Software Support and Implementation assistant to join our close-knit team based in Eltham. 

Key Responsibilities: 

• Assist with the Configuration and Support of  CRM and Job Management systems, and other software programs across our clients 
• Building, editing & testing complex Word documents and implementing them into client systems 
• Taking service desk calls and providing support to our client base 
• Efficiently communicate with all customers and staff on projects and support requests 
• Create Support Tickets, and call notes in our system and resolve them within SLA time frames 
• Creating, updating and maintaining user documentation 
• Contributing to the continual service improvement of our services. 

Skills Required 

• Knowledge of ServiceM8, or other Job Management software required 
• Knowledge of Zoho CRM and other Zoho programs
  
• Advance/Complex Word &/ Excel 
• Knowledge of complex IF statements is a must 
• Knowledge of writing Business Systems, Procedures and Checklists a bonus 
• Must have the ability to learn multiple applications and quickly 

Job Types: Casual, Part-time 

Part-time hours: 20-30 per week 

Casual Hourly Rate: $25  – $28

Please note: 

• There will be a training period at the commencement of this job, and these hours will be paid at a reduced rate.