Help Desk & SaaS Project Assistant

Help Desk & SaaS Administration Assistant 

This job might suit a university student or someone looking for school hours. 

Do you have Help Desk or Call Centre experience?

Do you thrive in a fast, ever-changing environment, where multi-tasking & attention to detail is required? 

Do you perform well under pressure, while still delivering a high level of care and customer service? 

Do you know what it takes to implement & support software? 

We are looking for a Software Support and Implementation assistant to join our close-knit team based in Eltham. 

Key Responsibilities: 

  • Assist with the Configuration and Support of  CRM and Job Management systems, and other software programs across our clients 
  • Building, editing & testing complex Word documents and implementing them into client systems 
  • Taking service desk calls and providing support to our client base 
  • Efficiently communicate with all customers and staff on projects and support requests 
  • Create Support Tickets, and call notes in our system and resolve them within SLA time frames 
  • Creating, updating and maintaining user documentation 
  • Contributing to the continual service improvement of our services. 

Skills Required 

  • Knowledge of ServiceM8, or other Job Management software required 
  • Knowledge of Zoho CRM and other Zoho programs
  • Advance/Complex Word &/ Excel 
  • Knowledge of complex IF statements is a must 
  • Knowledge of writing Business Systems, Procedures and Checklists a bonus 
  • Must have the ability to learn multiple applications and quickly 

Job Types: Casual, Part-time 

Part-time hours: 20-30 per week 

Casual Hourly Rate: $25  – $28

Please note: 

  • There will be a training period at the commencement of this job, and these hours will be paid at a reduced rate. 

Uh-oh! Sorry, but this desk is taken right now!

But don’t give up just yet! If you think you’re an exception, we’d love to hear from you, so slide your resume our way by completing the below application.

Before you start filling the application form, Please complete your personality test.

DISC personality test will help us to rapidly gain insights into your blend of DISC personality and behavioral traits. With this knowledge, we can better connect and communicate with each other.

Application Form

Please fill out the details carefully and we will reach out to you if we find a match.

We believe great work comes from a great work environment and a strong set of values.

Find out what's important to us and see if we're a good fit for you.