Are you an experienced Senior Administrator ready to hit the ground running and deliver immediate results? Do you thrive in a dynamic, fast-paced environment where your expertise, efficiency, and leadership can shine? If so, we want you on our team!

Are you an experienced Senior Administrator with the skills to lead and a passion for client success? Do you thrive in a dynamic, fast-paced environment where multitasking is second nature? We’re seeking a Senior Administrator and Client Success Manager to join our team at Tradie Support Services and help drive both operational excellence and client satisfaction.

In this dual-focused role, you’ll combine your expertise in administration with your ability to build and nurture client relationships. You’ll take ownership of the day-to-day administration, reception, and job scheduling for 3 to 8 clients, depending on their size and requirements, while also ensuring their success through proactive support and seamless communication.

This is a unique opportunity to be part of a growing company with family values and ambitious plans for the future. You’ll work in a team that values your positive attitude, flexibility, and adaptability, offering a supportive culture, career development opportunities, and even the occasional donut day.

We’re looking for a dedicated professional who loves a challenge, thrives under pressure, and has the ability to action the details that drive our big-picture goals. If you’re ready to hit the ground running and make this role your own while playing a pivotal part in our success, we’d love to hear from you!

Our mission is to empower businesses to succeed, and we’re looking for a self-starter who can take ownership of key administrative responsibilities, ensuring our clients and team experience seamless support.

About You 
You’ll be a positive team player, with a can-do attitude, focused on doing whatever it takes to get the job done, and responsible for ensuring all tasks for our clients are completed in a timely, accurate and professional manner. 

As a Senior Client Coordinator & Administration Specialist, you’ll be responsible for critical processes, client and staff onboarding, and maintaining system efficiency. With a focus on delivering results, this role is perfect for someone who thrives in a fast-paced, evolving environment.

You’ll be able to build rapport with clients, always deliver above and beyond their expectations, have an amazing phone manner, know Xero inside & out, and know business operations and administration. 

Key Responsibilities

• Personal Assistant & Admin Support: Partner with clients to provide end-to-end administrative support.
• Client Relationship Management: Build, nurture, and sustain strong client relationships.
• Seamless Client Onboarding: Coordinate and oversee the onboarding of new clients, introducing them to our systems and processes while ensuring a smooth handoff to the admin team.
• Operations Management: Oversee job scheduling, data entry of purchase orders, quote and invoice processing, and follow-ups.
• Process Optimization: Follow, refine, and create business checklists and procedures.
• Communication Excellence: Manage reception services, including inbound and outbound calls.

What We’re Looking For

• A seasoned admin professional with proven experience delivering results in dynamic environments.
• Expertise in client onboarding, job scheduling, and administrative processes.
• A BRILLIANT phone manner and the ability to maintain composure under pressure.
• Exceptional attention to detail, organizational skills, and multi-tasking abilities.
• Advanced proficiency in Microsoft Office (Word, Excel, Outlook) and the ability to quickly learn new systems.
• A proactive, solutions-driven mindset with a knack for adapting to change.

Bonus Skills

• Experience with ServiceM8, SimPro, or similar job management software.
• Proven track record in writing business systems, procedures, and checklists.
• Background in job scheduling or diary management.

If this sounds like you, and you’d like to join a team that makes you feel valued and a part of the family, then you need to send us your resume. 

Job Types: Full Time | 38 hours a week (9am to 5pm).

Annual Salary: $55,000.00 – $70,000.00 + super

Please note: There will be a training period at the commencement of this job, and these hours will be paid at a reduced rate and this position might commence on a casual basis with the expected working hours to be between 24-38 per week, with the opportunity of becoming permanent full time / part-time for the right candidates.